Privacy policy

Privacy Policy

Effective Date: [August 3, 2025]

At Engravemoments, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information you provide directly and information collected automatically:

a. Personal Information:

When you place an order or contact us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Custom content (photos, text for engraving)
Payment information (processed securely through Shopify or its payment partners)

b. Automatically Collected Information:

We use cookies and similar technologies to collect:

IP address
Browser type and version
Device type
Pages visited and interaction data
Referring URLs

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Customize your shopping experience
Improve our website performance
Prevent fraud or misuse
Comply with legal obligations

3. Sharing Your Information

We never sell your personal data. We may share it with trusted third parties for specific purposes:

Shopify: Our e-commerce platform processes payments and powers our website
Shipping carriers: To deliver your orders
Email service providers: To send order updates or confirmations
Legal authorities: If required by law

All third-party service providers are contractually obligated to protect your data.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above, or as required by law (e.g., tax compliance).

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing emails at any time
File a complaint with a privacy regulator

If you would like to exercise any of these rights, contact us at contact@engravemoments.com.

6. Cookies and Tracking Technologies

We use cookies to:

Enhance site functionality
Track order analytics
Provide a better shopping experience

You can disable cookies in your browser settings, but some site features may not work properly.

7. Security

We implement a range of physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the internet is 100% secure. Use the website at your own risk.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or shipping tracking). We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the site after updates indicates your acceptance.