Refund policy

Return & Refund Policy

At Engravemoments, we take great pride in creating personalized wooden greeting cards that preserve your most meaningful memories. Since each product is custom-made just for you, we’ve designed a fair and transparent return and refund policy to ensure your peace of mind.

1. Order Cancellations & Amendments

You may cancel or modify your order within 12 hours of placing it.

How to Request a Cancellation or Change:
Email us at contact@engravemoments.com with your order number and request.

⚠️ Why 12 Hours?
Because each item is custom-designed and laser-engraved, production typically begins within 12 hours. After this period, we are unable to cancel or change the order.

2. Damaged or Defective Items

We carefully inspect and package every product before shipping. However, if your order arrives damaged or contains a manufacturing defect, we’re here to make it right.

Contact us within 7 days of receiving your order
Include your order number, clear photos of the damaged product, and its original packaging
After verification, we’ll offer a free replacement or a full refund, based on your preference

3. Custom Product Returns (Change of Mind)

Because all of our products are custom-made and personalized, we do not accept returns or provide refunds for:

Change of mind
Ordering the wrong design, photo, or message
Color tone differences due to material or lighting (see product description for image printing details)

📌 Tip: Please double-check your customization details (photos, text, shipping address) before confirming your order. We provide a preview confirmation before production begins.

4. Refund Process

If a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the funds to reflect in your account, depending on your bank or card provider.

5. Contact Us

Have a question or concern? We’re here to help.

📧 Email: contact@engravemoments.com

Your satisfaction means everything to us. Thank you for choosing Engravemoments to turn your memories into lasting keepsakes.

Faq

Every Engravemoments product is custom-made with care 💛.
Once you approve the preview, we’ll craft and ship your order within 3-5 business days.
US & UK orders: Estimated delivery in 3–9 business days after production.

Great question! 🖋️

For our large wooden love card (21×14 cm), we currently offer a selection of font styles to choose from.
However, due to machine limitations and the smaller size of our other designs, the small single-photo and photo collage cards do not support font customization at this time.

We always aim for the clearest and most elegant engraving possible, and we’ve carefully chosen default fonts that are both beautiful and highly readable on wood.

Yes – you can make changes within 12 hours of placing your order.
📧 Just email us at contact@engravemoments.com with your order number and request.
⚠️ After 12 hours, we usually begin production, and changes or cancellations may no longer be possible.

We take great care in packaging, but if your item arrives damaged:
Contact us within 7 days of delivery
Email us with your order number, clear photos of the damaged product, and its original packaging.

✅ After verification, we’ll offer a free replacement or a full refund, based on your preference.

Because our items are personalized and made to order, we do not accept returns or exchanges due to:

Change of mind
Incorrect text/image submitted
Minor color differences due to material or lighting

However, if there’s a quality issue, we’ll make it right — just reach out to us!

We provide free shipping and ensure that your products are delivered safely and intact.